Terms & Conditions

Last updated: 1 October 2026

These terms apply to all purchases made on www.chemzone.co.za (the "website"). By placing an order you agree to them. Please read them carefully, especially the clauses in bold, which limit our liability or place obligations on you.

1. About us

Full name and legal status	Chemzone cc, a close corporation registered in South Africa
Registration number and place of registration	[CK registration number], South Africa
Members	Ken Bowden
Physical address (for service of legal documents)	11 Luven Street, George Indutria, Western Cape
Telephone	087 238 5803
Email	George@chemzone.co.za
Website	www.chemzone.co.za

Orders may be fulfilled by an independently owned Chemzone franchise closest to your delivery address. Chemzone cc remains the seller and your point of contact for every order placed on this website.

2. Orders and acceptance

1. Placing an order is an offer to buy. A contract is formed only when we confirm your order by email or dispatch the goods.
2. We may decline or cancel an order, for example if a product is out of stock, a price was displayed incorrectly, payment is not received, or we reasonably believe the product will be used unlawfully or unsafely. If we cancel, we will refund any amount you paid in full.
3. Product images are for illustration. Packaging and labels may differ slightly from those shown.

3. Prices and payment

1. All prices are in South African Rand (ZAR) and include VAT unless stated otherwise.
2. Delivery fees are shown separately at checkout before you pay (see section 4).
3. The payment methods available are shown at checkout. Payments are processed by our payment provider on a secure, encrypted connection, and we do not store your card details.
4. EFT orders are processed once the funds reflect in our account.

4. Delivery

1. Who delivers: if your delivery address falls within the area of one of our franchises (George, JHB West, Alrode and Oudtshoorn), that franchise will deliver your order. All other orders are sent from our main branch by courier (EPS or Fastway).
2. Delivery fee: a flat delivery fee applies, based on your order total. The fee is shown at checkout before payment and will never exceed R1 500 per order.
3. Delivery times: franchise deliveries usually take [1–3] business days and courier deliveries [2–5] business days. These are estimates and not guaranteed.
4. Please provide a complete, accurate delivery address and a contact number. Failed or repeat deliveries caused by incorrect details may be charged.
5. Ownership and risk in the goods pass to you on delivery.
6. Please check your order on delivery. Report damaged, leaking or missing items within 48 hours, with photos where possible, to George@chemzone.co.za.

5. Product use and safety

1. You must read and follow the label, directions for use and safety data sheet (SDS) of every product. SDSs are available on request.
2. Store products in their original containers, out of reach of children and pets, and never mix chemicals unless the label instructs you to.
3. Product information on the website is a general guide and does not replace the label. If you are unsure whether a product suits your application, contact us before buying.

6. Cancellations, returns and refunds

1. Cooling-off period: under the Electronic Communications and Transactions Act, you may cancel your order without reason within 7 days of receiving the goods. The only cost to you is the direct cost of returning them.
2. For safety and quality reasons, chemical products can only be returned if they are unopened, unused, with the seal intact and in the original packaging. Opened or used products cannot be accepted back, except where they are defective (see section 7).
3. To return an item, email George@chemzone.co.za with your order number before sending anything. We will arrange collection or tell you where to return it. Products must be packed securely, upright and leak-free.
4. Refunds are paid to the original payment method within 30 days of us receiving and checking the returned goods.

7. Defective goods

1. In line with the Consumer Protection Act, if a product is defective, unsafe or not fit for its intended purpose, you may return it within 6 months of delivery. You may choose a repair, replacement or refund.
2. This does not cover damage caused by misuse, incorrect storage, mixing with other products, or not following the label directions.
3. If you received the wrong item, tell us within 48 hours and we will collect it and send the correct item at no cost to you.

8. Limitation of liability

1. To the extent the law allows, Chemzone cc, its franchises, members and employees are not liable for any indirect or consequential loss or damage arising from the use or misuse of products bought on this website, including loss caused by not following label or SDS instructions.
2. Our total liability for any order is limited to the amount you paid for that order.
3. Nothing in these terms limits any right you have under the Consumer Protection Act, or our liability for gross negligence.

9. Privacy

We handle your personal information in line with the Protection of Personal Information Act (POPIA). To fulfil your order, we share your name, contact details and delivery address with the franchise or courier delivering it. See our Privacy Policy for details.

10. General

1. We may update these terms from time to time. The version on the website when you place your order applies to that order.
2. These terms are governed by the laws of the Republic of South Africa.
3. If any clause is found to be invalid, the remaining clauses still apply.
4. Questions or complaints: George@chemzone.co.za or 087 238 5803. If we cannot resolve a complaint, you may contact the Consumer Goods and Services Ombud (CGSO) or the National Consumer Commission.

Privacy Policy (POPIA)

Last updated: 1 October 2026

Chemzone cc ("we", "us") respects your privacy. This policy explains how we collect, use, share and protect your personal information when you use www.chemzone.co.za or buy from us. It follows the Protection of Personal Information Act 4 of 2013 (POPIA).

1. Who is responsible for your information

Responsible party	Chemzone cc
Information Officer	Ken Bowden
Address	11 Luven street, George, Western Cape
Email	George@chemzone.co.za
Telephone	087 238 5803

2. What information we collect

• Contact and identity details: name, surname, company name, email address and phone number.
• Delivery and billing details: street address, suburb, city, postal code and province.
• Order details: the products you buy, order totals, delivery fees, order notes and order history.
• Payment details: payment method and status. Card payments are processed by our payment provider; we never see or store your card number.
• Account details: if you create an account, your username and an encrypted password.
• Technical details: IP address, browser type and cookies (see section 8).
• Communications: emails, messages and queries you send us.

We collect this information directly from you when you order, register, contact us or use the website. We do not knowingly collect information about children under 18.

3. Why we use your information

Purpose	Lawful basis under POPIA
Processing, delivering and supporting your order	Needed to carry out our contract with you
Sending order confirmations, delivery updates and tracking numbers	Needed to carry out our contract with you
Handling returns, refunds, complaints and warranty claims	Contract and legal obligation (Consumer Protection Act)
Keeping accounting, tax and VAT records	Legal obligation
Preventing fraud and keeping the website secure	Our legitimate interest
Sending promotions and newsletters	Your consent. Existing customers may receive marketing about similar products, with an opt-out in every message.

4. Who we share your information with

We only share what is needed for the purpose, and we never sell your personal information.

• Our franchises: if your delivery address falls within a franchise area (George, JHB West, Alrode or Oudtshoorn), we send your name, phone number, email, delivery address and order details to that franchise so it can deliver your order. Franchises may only use this information to fulfil and support your order.
• Couriers: for deliveries outside franchise areas, we share your name, phone number and delivery address with our courier partners (EPS and Fastway).
• Payment providers: to process your payment securely.
• Service providers: our website host, email provider and IT support, who process information only on our instructions.
• Authorities: where the law requires it, for example SARS or a court order.

Everyone we share information with must keep it confidential and secure, as POPIA requires of operators.

5. Information stored outside South Africa

Some of our service providers, such as website hosting or email services, may store information on servers outside South Africa. We only use providers in countries with adequate data-protection laws, or providers bound by agreements that protect your information to a standard similar to POPIA.

6. How we protect your information

• The website uses an encrypted (SSL/HTTPS) connection.
• Access to order information is limited to staff and franchises who need it.
• Passwords are encrypted, and our systems are kept updated.
• If we become aware of a security breach that affects your information, we will notify you and the Information Regulator as POPIA requires.

7. How long we keep your information

We keep order and invoice records for 5 years, as required by tax and company law. Other information is kept only as long as it is needed for the purpose it was collected for, and is then securely deleted or anonymised. You can ask us to close your account at any time.

8. Cookies

The website uses cookies to keep your shopping cart working, remember your login and understand how the site is used. You can block or delete cookies in your browser settings, but parts of the shop, such as the cart, may then stop working.

9. Your rights

Under POPIA you have the right to:

• ask whether we hold information about you, and get a copy of it;
• ask us to correct or update your information;
• ask us to delete your information, where we are not legally required to keep it;
• object to us using your information, including for direct marketing;
• withdraw your consent at any time (this does not affect anything we did before you withdrew it);
• unsubscribe from marketing, using the link in any marketing email or by contacting us.

To use any of these rights, email our Information Officer at George@chemzone.co.za. We may ask you to confirm your identity first, and we will respond within a reasonable time.

10. Complaints

If you are unhappy with how we handle your information, please contact our Information Officer first. You also have the right to lodge a complaint with the Information Regulator of South Africa: inforegulator.org.za.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.